Kin-Key advise all our customers to carefully read our Terms and Conditions prior to ordering to avoid any inconvenience from either side. By placing an order with Kin-Key you will be deemed to have read, understood and abide by these terms and conditions. 

 

You must be 18 years or older to go on www.kin-key.com. Website contains content which is not appropriate for minors.

BESPOKE

Most of the products are bespoke or made to order. All orders are subject to availability and acceptance. Kin-Key reserves the rights to cancel the order. In case this situation arise, customer will be notified by email shortly after the purchase has been completed.

 

Approval of bespoke design must be confirmed in writing prior by you, prior to the creation of furniture. This is to avoid any misunderstandings between both parties. For any bespoke piece a full payment is required before starting production.  

In the event that you cancel an order, you will be responsible for all the costs incurred by Kin-Key up to the point of cancellation. All cancellations must be notified in writing.

PRICING

Prices are given and quoted in UK Pound Sterling at current rate. Kin-Key reserves the right to change prices without notice. Orders and quotes being in process will be calculated at the price of starting the process. All quotes are valid for no longer than 4 weeks period.

PAYMENTS

Currently we accept payments through PayPal only. Kin-Key requires a full payment before processing any order. Confirmation of the order will be sent to the email address provided on customer order form within 48 hours.

DELIVERY

Transport charges will be specified upon ordering. We aim to dispatch any available items 2-3 days after receiving cleared payment and sending an order confirmation. Products which are made to order, their despatch will be depending on item and quantity purchased. The customer will receive notification of estimated time of delivery and date at which order will be dispatched.

Currently we ship to UK only however any orders outside UK are possible - subject to approval of shipping quotation. Please note that all shipments outside the UK may be subject to import duties and taxes, which are imposed once a shipment reaches your country. As Kin-Key have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be borne by you.

When you accept delivery please sign the delivery note. We recommend all goods are checked upon delivery. If the item is damaged please retain the packaging. All claims for loss or damage must be made before the end of the next working day.

RETURNS

We want you to be happy with your purchase. We do our best to provide products that are one of the kind, but made with quality in mind. Due to an unique nature of our products, as a rule we do not accept returns, exchanges or cancellations however, please contact us at info@kin-key.com in case of any problems with your order. We deal with each case individually and any further action may be considered only at the discretion of Kin-Key. 

If returned, items are subject to a 30% restocking fee. All return delivery, shipping, or postal charges are paid by the customer regardless of the size of the item.

 

Any returns can be discussed no later than after 10 days of purchase. Proof of purchase (receipt and/or invoice) is required for all returns. Credits will only be issued to the credit card used for the original purchase. The value of missing accessories and any applicable open box fee will be deducted from the credit amount of the return.

PRIVACY

 

Kin-Key respects your privacy rights and all of our customers records are private, confidential and secure. When submitting your names, e-mail, address or payment details, your information is stored safely within our secure client database and will not be passed on to any third parties.

COPYRIGHT

All products and designs on this website are the property of Kin-Key or artists in agreement with Kin-Key. You may not, except with our express written permission, distribute or commercially exploit the content. 

Any redistribution or reproduction of part or all of the contents in any form is prohibited without written consent of the copyright holder. We will not hesitate to prosecute to fullest extent of the law, including violations of intellectual property legislation.

LIABILITY

All customers must be 18 years or older. Kin-Key declines any responsibility for any harm or damage caused by the inappropriate or incorrect use of the objects. 

Kin-Key reserve the right to change without notice any of the details of the product including prices and finishes and also the removal of the product from sale.

LINKS TO OTHER WEBSITES

Where we provide links to other websites or resources, you access them at your sole discretion. We do not recommend, endorse, or accept any responsibility for the content of external websites or resources which we link to, or which may link to the Website. 

CUSTOMER SERVICE

© 2017 Kin-Key. All Rights Reserved.

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